Extended Warranty

The Extended Warranty provides peace of mind and product failure protection beyond the Service Pack or Factory warranty period. Once the Service Pack/Factory warranty for your product or accessory expires, should your product fail, you expose yourself to potential loss of power protection and costly out of pocket expenses for repairs. With the purchase of the OEM Extended Warranty, you will experience a seamless extension of the Service Pack/Factory warranty by one to multiple years, depending on coverage purchased. The Extended Warranty provides repair or replacement of your product even cover unnecessarily remembering warranty expiry dates

Features & Benefits

One or Three Years of additional product failure coverage

Provides peace of mind and complete factory warranty protection for the entire designated product service life.

24 X 7 Customer Service Support with Toll Free Call-in Telephone Number

Customers are provided with a toll free number. Calls are handled 24hours a day, 7 days a week by call center professionals.

Service certificate/License Assistance and Service Warranty Certificate

Customers receive assistance from the Service certificate/License team to make sure their product is properly recorded. An E-mail Service certificate/License provides a detailed record of the service registration, along with the service expiration date.

Warranty Duration Options

The One Year protection option offers the lowest cost solution, while the Three Year option offers the best value solution.

Details of Service

The specific activities of this service are listed below. For each item, OEM will perform the work described.

Create Warranty Entitlement

The OEM certificate/License team will assist the customer in the registration process. OEM will create the warranty extension service certificate/License and provide the customer with a Service Certificate via e-mail.

Provide Customer Telephone Support

OEM will provide 24 X 7 Customer Telephone support.*

Provide Extended Warranty Redemption

The Extended Warranty Renewal provides repair or replacement of your product, Should warranty redemption be necessary, OEM will provide, at their discretion, a replacement unit, new battery, or new parts. OEM will ship out the replacement product and provide a prepaid return shipping label for the used product.

Assumptions

The successful performance of the tasks defined is based on the following key assumptions :

The customer has purchased an Extended Warranty for renewal of products or accessory, which is still within the service life span limits determined by OEM.
The customer has purchased Extended Warranties for a large volume (100 or more) .
OEM will provide guidance on what the product’s service life span limits are at time of purchase.
Extended Warranties for accessories are only available in a 1 year increment.
Some aspects of the service definition presented in this document may vary by location. In the case of a conflict between the service definitions contained on this Statement of Work and the local service definitions the local service definitions will prevail. For more information, please refer to JDM Sales representative before order.

Terms and Conditions

OEM standard Terms and Conditions apply.

For any service & support related issue :

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